This Privacy Policy describes how your personal information is collected, used, processed, and shared when you visit or make a purchase from www.mugen.com.my (the “Site”). The Site is owned and operated by Mitsutoyo Marketing Sdn Bhd, trading as MUGEN (“MUGEN”, “we”, “us”, or “our”). We are committed to safeguarding your privacy and complying with the Personal Data Protection Act 2010 (PDPA) of Malaysia and other applicable laws.
Personal Information we collect
1. Device Information
When you visit the Site, we automatically collect certain information about your device, including but not limited to:
- Web browser type
- IP address
- Time zone
- Cookies installed on your device
As you browse the Site, we may also collect information about:
- Pages or products you view
- Referring websites or search terms
- How you interact with the Site
This information is referred to as “Device Information.”
We collect Device Information using technologies such as:
- Cookies – data files placed on your device to enhance user experience
- Log files – records of Site activity including IP address, browser type, and timestamps
- Web beacons, tags, and pixels – tools used to analyse browsing behaviour
You may disable cookies through your browser settings; however, certain features of the Site may not function properly.
2. Order & Personal Information
When you make or attempt to make a purchase through the Site, or interact with us, we may collect personal data including:
- Name
- Billing and shipping address
- Email address
- Phone number
- Payment information
- Other information voluntarily provided
This is referred to as “Order Information.”
When we refer to “Personal Information” in this Privacy Policy, it includes both Device Information and Order Information.
Use of Personal Data
We process your Personal Information for the following purposes:
Any personal data collected may be used for one or more of the following purposes:
- To improve customer service
- To personalise user experience
- To improve and manage the Site
- To process transactions and fulfil contractual obligations
- To collect outstanding payments arising from transactions
- To deliver MUGEN’s products and services (present or future)
- To manage customer relationship management processes
- For customer profiling related to MUGEN’s products and services
- For purposes provided in specific products or services offered by MUGEN
- Research, benchmarking and statistical analysis
- Internal record keeping
- Prevention, detection and reporting of crimes including fraud, bribery and money laundering
- Compliance with legal, regulatory or statutory requirements
- To administer promotions, surveys or other Site features
- To send information that users have agreed to receive
- To send periodic emails and marketing communications relating to MUGEN’s products and services
Sources of Personal Data
Personal data collected by MUGEN may be obtained from, but not limited to:
- Information provided during transactions or enquiries
- Booking, registration or online forms
- Agreements or documents signed
- Name cards or identification materials voluntarily provided
- Business directories or listings subscribed to by the user
Protection of Personal Information
MUGEN implements appropriate security measures to maintain the safety of your personal information when you place an order, submit or access your personal data.
We use secure servers where applicable. Sensitive and payment-related information is transmitted via Secure Socket Layer (SSL) technology and encrypted through authorised payment gateway providers. Such information is only accessible to authorised personnel who are required to maintain confidentiality.
After a transaction, sensitive personal information (such as credit card details) will not be stored on our servers.
Disclosure of Personal Data to Third Parties
Personal data will generally be kept confidential. However, MUGEN may disclose personal data to the following third parties where necessary:
- MUGEN’s related, associated or subsidiary companies
- Business partners, distributors, retailers, agents, merchants and service providers related to MUGEN’s home appliance business
- Professional advisers including auditors, lawyers, accountants and consultants
- Third-party service providers such as logistics, IT, marketing or after-sales service providers
- Government authorities, regulators, courts or enforcement agencies where required by law
Your Obligations
You are required to provide personal data that is accurate, complete and up to date. Failure to do so may prevent MUGEN from processing your personal data or fulfilling its obligations, and may result in termination of any relevant relationship where applicable.
Your Rights
-Right to Access
You may request access to your personal data processed by MUGEN with reasonable notice.
-Right to Correction
You may request correction or updating of inaccurate, incomplete or outdated personal data.
-Right to Limit or Withdraw Consent
You may withdraw consent for the processing of your personal data (including for marketing purposes), subject to applicable legal, contractual and regulatory requirements.
Changes to This Privacy Policy
MUGEN reserves the right to update this Privacy Policy at any time. Any changes will be posted on the Site. Users are encouraged to review this policy periodically to stay informed of how personal data is protected.
Acceptance of Terms
By using this Site, you acknowledge and agree to the terms of this Privacy Policy. Continued use of the Site following any changes constitutes acceptance of those changes.
Contact Us
If you have any questions regarding this Privacy Policy or your dealings with this Site, please contact us at:
