Terms & Conditions

document governing the contractual relationship between the provider of a service and its user.

Welcome to MUGEN (“we”, “us”, “our”), operated by Mitsutoyo Marketing Sdn Bhd. These Terms & Conditions govern your access to and use of www.mugen.com.my and the purchase of products from our website. By using this site, you agree to be bound by these Terms.

1. Definitions

  • “Website” refers to www.mugen.com.my
  • “Customer”, “You”, “Your” refers to any person accessing or using this website
  • “Product(s)” refers to goods sold on this website
  • “Company” refers to Mitsutoyo Marketing Sdn Bhd operating under the brand MUGEN

2. Use of Website

You agree to use this website only for lawful purposes and in a way that does not infringe the rights of others or restrict their use of the website. We reserve the right to suspend or terminate access if misuse is detected.

3. Account Registration

You may be required to create an account to place an order. You agree to:

  • Provide accurate and complete information
  • Keep your account credentials confidential
  • Accept responsibility for all activities under your account

We are not liable for any loss arising from unauthorized use of your account due to your failure to secure login details.

4. Product Information

We strive to ensure all product descriptions, images, and specifications are accurate. However:

  • Product images are for illustration purposes only
  • Actual products may vary slightly in colour, appearance, or specifications
  • We reserve the right to update product information at any time without notice

5. Pricing & Payment

  • All prices are stated in Malaysian Ringgit (MYR) unless otherwise stated
  • Prices may change without prior notice
  • Payment must be made in full before order processing
  • We accept payment methods shown at checkout
  • We are not responsible for bank charges or payment gateway fees

6. Pricing Errors

In the event of a pricing or typographical error, we reserve the right to:

  • Correct the error
  • Cancel or reject affected orders
  • Refund any amount paid for such orders

This applies even after an order confirmation has been issued.

7. Order Acceptance & Cancellation

Placing an order constitutes an offer to purchase. All orders are subject to acceptance by MUGEN. We reserve the right to:

  • Limit order quantities
  • Cancel or refuse any order at our discretion

8. Delivery

  • Delivery times provided are estimates only
  • Delays may occur due to courier or external factors
  • Risk and ownership of products pass to you upon delivery

We are not liable for delivery delays beyond our control.

9. Warranty

Products are covered by a manufacturer warranty as stated on the product page and/or warranty card. Warranty does not cover:

  • Normal wear and tear
  • Misuse or improper installation
  • Unauthorized repairs or modifications

All warranty claims are subject to inspection and approval.

10. Returns & Refunds

Returns and refunds are governed by our Return & Refund Policy, which forms part of these Terms. Please review the policy carefully before making a purchase.

By using this Site, you acknowledge and agree to the terms of this Privacy Policy. Continued use of the Site following any changes constitutes acceptance of those changes.

11. User-Generated Content

By submitting reviews, images, comments, or other content (“User Content”), you grant MUGEN a worldwide, royalty-free, perpetual license to use, reproduce, modify, and publish such content for marketing and promotional purposes.
You confirm that:
You own the rights to the content
The content does not infringe third-party rights
We reserve the right to remove any User Content at our discretion.

12. Intellectual Property

All content on this website, including logos, text, images, graphics, and design, is owned by or licensed to MUGEN. Unauthorized use, reproduction, or distribution is strictly prohibited.

13. Third-Party Services

We may engage third parties for payment processing, logistics, or other services. We are not responsible for any delays, errors, or failures caused by such third-party providers.

14. Electronic Communications

By using this website, you consent to receive electronic communications from us (including email or SMS). These communications satisfy any legal requirement for written notice.

15. Site Availability

We reserve the right to modify, suspend, or discontinue any part of the website or services at any time without notice. We are not liable if the website is unavailable at any time.

16. Limitation of Liability

To the fullest extent permitted by law, MUGEN shall not be liable for:

  • Indirect, incidental, or consequential damages
  • Loss of profits, data, or business opportunities
  • Any damages exceeding the value of the purchased product

Nothing in these Terms excludes rights under applicable Malaysian consumer laws.

17. Privacy

Your use of this website is also governed by our Privacy Policy, which explains how we collect and use personal data.

18. Changes to Terms

We may update these Terms & Conditions from time to time. Continued use of the website after updates constitutes acceptance of the revised Terms.

19. Contact Information

If you have any questions regarding these Terms & Conditions, please contact us: